i made another mistake

welcome to the cashflow diary daily. ⬅️👀 I made it! As you know, I write these personally, and I appreciate each open and click.

^{(That’s code for me asking you to click something each time you open. Your clicks are like the like button on YouTube, which costs you nothing but mean the world to the email algorithm and us.)}

in this issue…

… a warning

… free training to teach you to avoid mistakes that cost me more than a million dollars

the 7 biggest mistakes that cost me millions

an 8th mistake?

I come to you today filled with excitement, humility, and a renewed sense of confidence, despite recent obstacles in our business journey. Over the past weeks, our company has faced significant challenges, particularly in customer service and operations.

It's a bitter pill to swallow but brings an indispensable learning curve.

The root of our issues lay in a single point of failure that I inadvertently created in several departments.

The result? We were not as prepared as we should have been, leading to customer dissatisfaction.

But rest assured; we have already taken this as an opportunity for growth and improvement. In the pipeline is a new trouble ticket system designed to handle better customer concerns, a testament to our commitment to serving you better.

While dealing with these hurdles, a profound quote by Steven Furtick has resonated with me, "For everyone who is arrogant enough about what other people should do in challenges that you have never faced... life will surprise you."

the 7 biggest mistakes that cost me millions

how bad is it?

Indeed, life is full of surprises, and while some of you may have been quick to judge, I urge you to take a step back. Yes, 300 customers have been upset, but it's important to remember that this is just 3% of our growing base of more than 9,000 customers (actually 9504, lest I be falsely accused of embellishing).

To those affected, I want to extend my sincerest apologies. We value your loyalty and your patience during these trying times. I encourage you to join our newly formed online community, the Cashflow Diary Cartel, where we aim to foster continuous and open communication.

Please don't hesitate to direct message me there with any remaining issues. Your satisfaction is our utmost priority.

On a lighter note, I've decided to follow my mother's advice and take better care of myself. In the spirit of self-care and finding balance, I'll be spending some time off playing the Legend of Zelda. As we all strive for success, it's important to remember the significance of downtime and mental rejuvenation.

I can't hold back my enthusiasm for our upcoming $100K funding plan as we wrap up this newsletter. Unprecedented in the short-term rental sector, this opportunity opens up for everyone, regardless of your corporate entity's credit score or age. This truly is a game-changer!

the 7 biggest mistakes that cost me millions

where is the opportunity in this?

Before I leave you to make this weekend great, I'd like to share something personal. The recent challenges have made me confront a fear of not being able to handle the next level of growth.

But, thanks to my "300 Clubhouse supporters," I've seen that I have what it takes. You've helped me save approximately $327,000 in one day and, most importantly, helped me realize my potential for greater things.

And you did voluntarily and for free. I wonder what you think about that as a business practice?

To those who decided to jump ship and save themselves, thank you for relieving me of the guilt.

And for those participating in our $100K funding plan, remember it's starting in about 15 hours. Let's face this new day with courage and excitement for the opportunities it brings.

To new beginnings!

get more units.

Thank you for letting me know.

that’s it for the moment…

J. Massey

PS: Watch this video; it may help you as it helped me: